PRIVACY POLICY

Introduction

DECHARGE.NETWORK ('DECHARGE.NETWORK', 'we', 'us', or 'our') values your privacy. This Privacy Policy outlines how we handle your information when you interact with our digital platforms, including our website and mobile application. It is important that you read this Privacy Policy carefully. If you do not agree with any part of this policy, we kindly ask that you refrain from accessing our digital platforms.

Collection of Your Personal Information

We collect personal information directly from you, as well as information about your usage of our services and data from third-party sources. This information helps us provide and improve our services, personalize your experience, and develop relevant apps, technologies, and content for our users.

We also use personal information to deliver tailored advertising that may interest you. Examples of instances where you may provide personal information include:

  • Creating an account or registering with us, where we may ask for details like your name, date of birth, or email address.
  • Placing an order for a service or product, where we may request your name, address, contact details, and payment information to fulfill your request.
  • Contacting our Customer Service team, where we may need information to verify your identity and assist with your inquiries.
  • Engaging in communications with our Customer Service or other departments, where your interactions are transmitted through our systems.

Sharing Your Personal Information

We may disclose your personal information to our affiliates and to service providers who work on our behalf. Additionally, we may share your personal information with trusted partner companies, such as OEMs or insurance providers, to fulfill your requests for products and services, and to provide information about products and services that may interest you. In compliance with legal obligations or to protect ourselves and our users, we may also share personal information with law enforcement agencies.

Push Notifications

We may request permission to send you push notifications containing relevant information. If you prefer not to receive these communications, you can manage your preferences by adjusting settings on your device.

Collection of Service-Related Information

In addition to the information you provide directly, we collect data about your use of our services, which may include:

  • Product Information: Details such as product model, hardware information, unique identifiers, serial numbers, software versions, device details, MAC addresses, IP addresses, cookies, pixels, subscription details, and device settings.
  • Log Information: Diagnostic, technical, error, and usage data, including timestamps and durations of service use, search queries, and cookie-stored information.
  • Location Information: GPS signals or data from nearby Wi-Fi access points and cell towers.
  • Voice Information: Recordings made during Customer Service interactions.
  • Session Information: Usage details per session or per product use.
  • Viewing Information: Data about platforms, content viewed, and viewing duration.

Use of Your Data

Having accurate information enables us to offer you a seamless, efficient, and personalized experience. We use the information collected about you to:

  • Assist you or your device in registering for our services
  • Fulfill requests for specific services or features
  • Provide tailored content and personalized services
  • Deliver targeted advertisements and promotions
  • Analyze our products and services
  • Seek your feedback and conduct surveys
  • Provide software updates and support
  • Comply with legal obligations
  • Safeguard our rights and property
  • Improve our online platforms
  • Monitor and analyze usage patterns

Data Security

We employ administrative, technical, and physical security measures to safeguard your personal information. Despite our efforts, please understand that no security measures are foolproof, and we cannot guarantee absolute protection against unauthorized access or misuse of your data transmitted online.

Data Sharing

We share your data internally and with the following entities:

  • Affiliates: Companies within our group that we control or own
  • Business Partners: Trusted partners who help provide our services
  • Service Providers: Third parties who assist in operations
  • Legal Requirements: When required by law or to protect our services
  • Corporate Transactions: In connection with mergers, acquisitions, or sales

Policy Updates

This Privacy Policy covers all our services, with additional privacy information provided as needed for specific services. We reserve the right to modify this Privacy Policy at any time and for any reason. Changes will be notified by updating the 'Last updated' date of this Privacy Policy. We encourage you to review this policy periodically to stay informed of any updates. By continuing to use our Application after such changes are posted, you acknowledge and accept the revised Privacy Policy.

Contact Information

For updates, corrections, requests, or questions regarding your information, please reach out to us at [email protected].